You have a claim number and a question that is blocking the next step — is this line item in scope, did they receive the estimate, which date is the inspection. Your assistant drafted a polite history of the loss. An adjuster with a queue will not reconstruct your week in order to find the question.
This is not advice about what the policy covers. It is how to ask a busy expert who already has a file and owes you a status, not a relationship.
They are a cold reader with a number
Write as if they opened this message with no memory of your last call. A cold reader needs the claim number, who you are on the file, and one question in the first few lines. The story of the storm is already in the file, or it is not, and retelling it does not make it appear.
Correcting is cheap. Constructing is expensive. Arrive with what you think is true and ask them to confirm or correct it. "The estimate dated the 12th lists replacement of the south slope. Is that the document you are working from?" is a question. "Can you look at this and tell me where we stand?" is homework.
One question. A list of five is a reason to defer.
Facts they can check, guesses on their own line
Give them what they can match to the file: dates, a document name, a figure as it was written, a finding as the inspector phrased it. Then state the assumption that would change the answer. You assumed the second estimate replaced the first. You assumed the deductible they named on the call is the one on the file. You assumed the contractor's date is still possible.
An assistant will braid those into confident prose. The adjuster cannot see the braid. Mark the guess. If you are wrong, you want the cheap no.
Do not attach the packet. RelayLink does not carry attachments. Describe the document in the briefing so the question survives if they already have the same paper. If they do not have it, say you will send it on the channel they already use for files, and still ask the question in words.
You release it; they reply from mail
You review the exact package. Nothing leaves until you approve it. A nickname you use for the carrier or the adjuster stays private to your list; the briefing uses the name they answer to.
They do not need an account. A send to an address that has never activated RelayLink travels as email. An address that already has an activated account needs an accepted contact pair for a new thread. Either way, they can reply from the email or the page.
You are not trying to catch them out. You are trying to get one fact confirmed so the next step has a floor. A gotcha question gets a careful silence. A checkable question gets a line.
What you should not ask here
Do not ask them to interpret the whole policy in a paragraph. Do not ask them to choose a contractor for you. Those are different conversations, and some of them belong to your own counsel or the person who sold you the policy.
Ask the one thing that unblocks Tuesday. Then stop.