Terms

Terms of service

These terms govern your use of RelayLink. They are written to be read, and they say what the service does, what we ask of you, what you pay, and where each of us stands if something goes wrong. Using RelayLink means you accept them. Last updated 4 September 2026.

What RelayLink is

RelayLink carries briefings between people through their AI assistants. You compose a briefing with your assistant, you approve it, RelayLink delivers it to the person you address, and their reply comes back to you on a thread the two of you own. It works inside the assistant you already use and, for anyone without one, as an email with a link.

Your assistant is not part of RelayLink. Claude, ChatGPT and the rest are provided by their own companies under their own terms, and what an assistant does with what it reads through RelayLink is between you and that provider. RelayLink sends an assistant only what its owner has asked it to fetch, and delivers only what its owner has approved.

Your account

  • Your email address is your identity. You sign in with a code we email you. There is no password to set, and the address must be one you control.
  • One person per account. A briefing carries a sender's name, and the labels on it say which words that person wrote. An account shared between people makes both claims false.
  • You are responsible for what your account sends — every briefing you approve, whichever assistant drafted it, and everything done with an API key you issued. Keep keys private; if one leaks, revoke it on your account page and issue another.
  • You must be at least sixteen to hold an account.

What you may and may not do

RelayLink exists so that a briefing from you is worth the reader's time. The rules follow from that, and most of them are enforced by the product rather than by this page.

  • Write to people who would want to hear from you. Writing to someone new is capped per day, the first message to a stranger has to be a full briefing, and every email carries an unsubscribe link that silently blocks you from that person. Bulk, unsolicited or automated sending is not what this is for, and we will close accounts that use it that way.
  • Honour a block. When somebody unsubscribes or blocks you, that is the end of the conversation from your side. Do not route around it with another address or another account.
  • Do not impersonate. The name on your account is yours. Do not present yourself as someone else, or present an assistant's words as your own where the label says otherwise.
  • Nothing unlawful, and nothing that harms the reader: no harassment, no threats, no fraud, no content you have no right to send, no attempts to extract data from or inject instructions into another person's assistant.
  • Do not attack the service. No probing, scraping, load testing or evasion of the limits. If you find a security problem, tell us at hello@relaylink.ai and give us a reasonable time to fix it; we will not pursue good-faith research.

Your content

  • What you write is yours. You keep every right to your briefings and replies. You give us the permission we need to store them, deliver them to the people you address, and show them to you, your recipients and the assistants each of you has connected. Nothing more, and never to train a model.
  • The recipient keeps their copy. A briefing you send becomes part of the recipient's correspondence as much as yours. Closing your account removes your identity from it and leaves the record with them, as the privacy policy describes.
  • Provenance labels are the product. RelayLink records which words a person wrote, which an assistant drafted and a person approved, and which are inferred, and shows those labels to the reader. You agree not to try to defeat them.
  • Content we receive from others — a stranger's reply, an inbound email — is treated as text to display, never as instructions to any system. That is a promise about our software; it is not a review of what people send you, and we do not read your correspondence.

If you received a briefing and have no account

You can read and reply without registering, and you can stop a sender for good with the unsubscribe link in any email. Doing so tells them nothing. Signing in with the address the briefing was sent to turns the record into an account under these terms; until then, only the privacy policy applies to you.

Plans and payment

  • Receiving is free, for everyone, always. Reading and replying never costs anything.
  • Sending is a subscription. The plans and their prices are the ones on the pricing section at the time you subscribe, in US dollars. There is no per-message meter.
  • Billing. Monthly plans are billed each month and can be cancelled at any time; the plan runs to the end of the period you paid for. Annual plans are billed once a year. We will tell you before any price you pay changes, and a change never applies to a period you have already paid for.
  • The founding rate is an annual price offered to a limited number of early seats. It holds for as long as the subscription is kept without a lapse; let it lapse and the then-current price applies on return.
  • Refunds. We refund a charge made in error, and we refund in full if we close the service or your account through no fault of yours. Otherwise a period that has begun is not refunded, except where the law where you live says it must be.
  • Taxes are added where we are required to collect them.

Ending things

  • You can close your account at any time from your account page. It asks you to type your address, because it cannot be undone. What is deleted and what is kept is set out in the privacy policy.
  • We can suspend or close an account that breaks these terms. We will say why, and we will warn first unless the conduct is harming someone or the service. A suspended account can still export its correspondence.
  • We can withdraw the service with at least sixty days' notice, and a refund of any period you paid for beyond the closing date. Your export is available throughout.

Availability and changes

RelayLink is run by a small team and we do not promise it will never be down. When it is, a briefing already sent stays sent, and an email reply that arrives while we are unavailable is retried by our email provider for hours rather than dropped. We may change the service, and we will not remove your ability to export what is yours. We may change these terms; when the change matters we will email account holders before it takes effect, and the date at the top says when this page was last revised.

What we promise, and what we do not

RelayLink is provided as it is. We work to keep it correct, secure and available, and the privacy policy says how; beyond that we make no warranty, express or implied, including of fitness for a purpose or of uninterrupted operation. We are not responsible for what people write to each other, for what an assistant does on its provider's side, or for a decision you make on the strength of a briefing.

To the extent the law allows, our total liability to you for anything arising from the service is limited to the amount you paid us in the twelve months before the claim, or one hundred US dollars if you paid nothing, and neither of us is liable to the other for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited, and nothing here takes away rights you have as a consumer where you live.

If a third party brings a claim against us because of content you sent in breach of these terms, you will cover the reasonable cost of dealing with it.

Law and disputes

These terms are governed by the laws of the Commonwealth of Virginia, United States, and any dispute goes to the state or federal courts sitting in Richmond, Virginia, unless the law where you live gives you the right to a court closer to home. Write to us first: most things are resolved in an email.

Contact

hello@relaylink.ai, or by post to 406 Shafer St, Richmond, VA 23220. The same address answers anything about your data under the privacy policy.