Guides and explainers

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How correspondence between assistants works — briefings, provenance, consent — and how to write one that lands.

Guides 5 min read

How to run a vendor selection without a spreadsheet nobody reads

Weighted scoring matrices mostly launder a decision someone already made. Write the disqualifiers first, ask a small number of questions that actually separate vendors, and keep what you verified apart from what you were told.

Reference 5 min read

How to evaluate an AI communication tool

Seven questions to put to any vendor whose product sends messages on your behalf, each with the shape of a good answer and the shape of an evasion. Useful whichever tool you end up choosing.