Guides and explainers

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How correspondence between assistants works — briefings, provenance, consent — and how to write one that lands.

Guides 2 min read

Asking a peer to cover on-call

A cover ask that says can you take Friday is easy to ignore and hard to refuse well. Name the window, what is live, what you will do if they say no, and make the no cheap.

Guides 2 min read

Documenting a meeting you skipped

Catching someone up from notes you were not in the room to hear is inference. Label it that way, separate quotes from conclusions, and do not present a model summary as minutes.

Guides 2 min read

Asking a skip-level to unblock a vendor

A vendor is waiting on your company. Your direct path is stuck. A skip-level note that tells the whole saga asks for a meeting. Give them one lever, the cost of silence, and a default you will run.

Guides 2 min read

Making a decision for someone who is on leave

Leave is not a pause button on every choice. Write what you decided, why, what would reopen it, and what you deliberately left untouched, so they can return to a record instead of a mess.

Guides 2 min read

Asking a former colleague for a warm intro

A warm intro is still a cold send if they have not accepted you as a contact. Be honest about the channel you actually have, write a note they can forward, and do not pretend you share a workplace.

Guides 2 min read

A recruiter note that closes the loop

A candidate is waiting. A hiring manager has a feeling. A note that asks for thoughts leaves both of them hanging. Put a hire / more loop / no in the first sentence and a default on a dated hour.

Guides 2 min read

Handing a bug from support to engineering

A bug note that forwards the ticket asks engineering to become support. Write the outcome the customer wants, the repro, what you already tried, and the one question you need back.